Terms Of Sales
Pricing
All prices listed are per item unless otherwise specified. Due to potential fluctuations in international currency and other factors beyond our control, prices may be subject to change without prior notice. We recommend that customers verify pricing when placing orders.
Minimum Order
Our minimum order amount is $250.00, excluding taxes and shipping charges. The minimum quantity per item is indicated in the catalog.
Volume Discounts
Volume discounts are available for bulk purchases. For more information, please contact us or your local representative.
Sales Tax
All listed prices exclude applicable taxes. Sales tax, either 5% G.S.T. or 13% H.S.T., will be applied to all invoices depending on the customer’s provincial location, unless exempt. In British Columbia, an additional 7% P.S.T. will be applied if the customer does not qualify for P.S.T. exemption. Orders must be prepaid by customers in advance until an open account is established.
Payment Terms
We accept Visa and Master Card payments. Unfortunately, we do not accept C.O.D. payments. For established accounts, payment terms are Net 30 days from the invoice date. To be considered for an open account, our Credit Application Form must be completed in full. Accounts with overdue payments will have their open terms privilege revoked without notice.
Order Processing Time
Orders are generally shipped within 72 hours unless otherwise specified. We are happy to accommodate rush orders.
Back Orders
Items unavailable at the time of shipping will automatically be placed on back order.
Barcodes
Most items come with barcodes. Please refer to individual product images for specific codes.
Shipping Policy Overview
> Greater Vancouver Area:
- Minimum Order Value: $250.
- Shipping Allowance: Orders of $250 or more qualify for a shipping allowance of up to 10% of the invoice value. If shipping costs exceed this allowance, the customer is responsible for the remaining balance.
> For Orders Under $1,000 (Outside Greater Vancouver Area):
- Shipping Charges: Shipping is prepaid and charges are billed to your account. We select the most economical carriers, such as Loomis or Canpar, to ensure timely delivery.
> For Orders Over $1,000 (Select Provinces):
- Applicable Regions: British Columbia, Alberta, Saskatchewan, Manitoba, Yukon, Northwest Territories, Nunavut, and Ontario.
- Shipping Allowance: A 10% shipping allowance is provided. Customers are responsible for any additional shipping costs that exceed this allowance.
> For Orders Over $1,200 (Other Provinces):
- Applicable Regions: New Brunswick, Quebec, Nova Scotia, Newfoundland and Labrador, and Prince Edward Island.
- Shipping Allowance: Similar to the above, a 10% shipping allowance applies. Any excess shipping charges beyond the allowance will be billed to the customer.
> Important Note: Shipping allowances are not equivalent to free shipping. Customers may incur additional charges if shipping costs exceed the provided allowance.
Claims
All merchandise is carefully packed in good condition and thoroughly inspected prior to carrier pickup. Our responsibility for damage ends when the order is accepted and signed by the carrier. If your shipment appears to have been damaged, request a notation on your waybill. Promptly unpack and inspect the contents, and file a written claim for damages with the carrier immediately.
While we stand behind the quality of our products, we do not offer any WARRANTIES. We only accept returns for products with manufacturing defects. Prior authorization from one of our company representatives is required before returning goods. Unauthorized returns will be refused.
Unless we made a shipping error, return shipping charges are the customer’s responsibility.
Claims for shortages or products with manufacturing defects must be made within 10 days of receipt.
Return Policy We strive to accurately represent every product in our catalog. If you receive a product that does not meet your expectations, you may return it for full credit at your expense, provided the items are in their original, brand-new condition. Returns of items that appear to have been displayed on store shelves will be refused. Prior authorization is required before returning goods.
We are happy to offer a credit note or an exchange for returned items. Please note that we do not provide cash refunds.