F.A.Q. s
How long does it take to receive my order?
Orders received are usually shipped from our Vancouver, British Columbia’s warehouse within 48 hours. Add the normal delivery schedule of the courier (2-4 days for the west coast and 7-10 days for the east coast) and you will have determined your delivery date. We strive to get every order out quickly. If you need to rush an order, let us know. We will do what we can to prioritize it!
How much will the shipping charges cost me?
We cannot be completely sure of your shipping charges until we have packed your order. As a general rule, freight charge is usually between 5% to 8% of the merchandise cost in western Canada, up to 12% in central Canada & 15% in eastern Canada. To USA, freight charge is minimum 10% and as high as 30%. The cost is dependent upon the size, weight and distance the order is shipping. If, your merchandise freight exceeds 20% of the order, we will call for approval before shipping it out. We have a free freight policy for qualified customers in Canada. Please refer to our Freight Policy in Terms of Sales.
How will you ship my order?
For shipment in Canada, we usually use Loomis and Canpar. For shipment to USA, we use UPS.
What is your minimum order?
Our minimum order is $150.00. This order does not include shipping charge. Minimum quantity order for each item is as indicated in the catalogue.
Do you give discounts on big purchases?
Yes, volume discounts are available. Contact us for details.
What is your return policy?
Although we stand behind the quality of the products we sell, we do NOT extend any WARRANTIES. We only accept returns on manufacturers’ defective products. You must obtain an authorization from one of our company representatives prior to returning goods. Unauthorized returns will be refused. Unless it is a shipping error of our part, the return shipping charge is the responsibility of the customers.
An item I received is not what I expected. Can I return it?
We strive to depict every product the best we can on the catalogue. In the event that goods received are not what you expected, you may send the product(s) back for full credit AT YOUR EXPENSE. However, the products must be in their ORIGINAL brand new conditions & you must send them back promptly. If the products returned are apparent to have been displayed on store shelves, the return will be refused. You must obtain prior authorization BEFORE returning the goods.
Do you have paper catalogue?
To Preserve the environment and be better stewards of the Earth’s resources, we have currently shifted to Electronic Catalogues. Please feel free to go through our Catalogues under the Catalogues Section, or Login to see Catalogues with Prices. For any further clarification or a custom Catalogue, feel free to contact us at customercare@toylandcompany.com.
Do you have a sales representative who can come to my store?
We only have area representatives in selected areas. However, we have a knowledgeable in-house sales team and customer service team ready to assist you between 8:30 am to 4:30 pm (M-F) PST.
Are prices the same regardless on how I place my order?
Definitely. Prices are the same whether you place your order with one of our sales representative, online, by phone or by fax.
Can your products be sold at Amazon?
Itʼs the responsibility of the resellers to check if the products can be sold on the various online platforms.
Do you do drop shipping?
We do not do drop shipping.
Do you ship to Amazon fulfillment centers?
Shipping is done only to registered addresses. We do not ship to Amazon fulfilment centers.
Do you provide safety certificates on your products?
All our products have been verified and approved for sale by the designated authorities. However, we do not provide safety certificates.
Do you offer an inventory list with UPC code on an Excel sheet?
We only offer this confidential list to some selective customers.
Do you carry brand name toys?
The only brand we work with is our own brand. Toyland Company does not work with brands such as Lego, Hasbro, Mattel, etc.
