Terms Of Sales
All prices listed are per item unless otherwise specified. Due to potential fluctuations in international currency and other factors beyond our control, prices may be subject to change without prior notice. We recommend that customers verify pricing when placing orders.
Our minimum order amount is $250.00, excluding taxes and shipping charges. The minimum quantity per item is indicated in the catalog.
Volume discounts are available for bulk purchases. For more information, please contact us or your local representative.
All listed prices exclude applicable taxes. Sales tax, either 5% G.S.T. or 13% H.S.T., will be applied to all invoices depending on the customer’s provincial location, unless exempt. In British Columbia, an additional 7% P.S.T. will be applied if the customer does not qualify for P.S.T. exemption. Orders must be prepaid by customers in advance until an open account is established.
We accept Visa and Master Card payments. Unfortunately, we do not accept C.O.D. payments. For established accounts, payment terms are Net 30 days from the invoice date. To be considered for an open account, our Credit Application Form must be completed in full. Accounts with overdue payments will have their open terms privilege revoked without notice.
Order Processing Time
Orders are generally shipped within 48 hours unless otherwise specified. We are happy to accommodate rush orders.
Items unavailable at the time of shipping will automatically be placed on back order.
Most items come with barcodes. Please refer to individual product images for specific codes.
At our company, we prioritize offering our valued customers efficient and cost-effective shipping solutions. We have recently revised our shipping policies as follows:
For orders valued under $1,000, shipping will be prepaid, and charges will be billed to the customer’s account. We utilize economical carriers, such as Loomis, Canpar, Vitran, or Diamond Deliveries to ensure timely and cost-effective delivery.
We are pleased to provide a shipping allowance for minimum order values of $1,000 in the following provinces: British Columbia, Alberta, Saskatchewan, Manitoba, and Ontario. Please note that this is not a free shipping offer, but rather an allowance based on our pricing guidelines. Due to the variable nature of shipping costs, we cannot guarantee free shipping. If shipping costs exceed the allocated shipping allowance, the customer will be responsible for covering the remaining balance.
For customers in New Brunswick, Quebec, Nova Scotia, Newfoundland and Labrador, and Prince Edward Island, a minimum order value of $1,200 is required to qualify for our shipping allowance. Similar to the above-mentioned provinces, we cannot ensure free shipping due to fluctuating shipping costs, and customers may be required to pay any additional charges exceeding the provided allowance.
For our valued customers in the United States or remote locations, we offer a freight allowance as an alternative to free shipping. For more information, please contact us or consult your designated area representative.
All merchandise is carefully packed in good condition and thoroughly inspected prior to carrier pickup. Our responsibility for damage ends when the order is accepted and signed by the carrier. If your shipment appears to have been damaged, request a notation on your waybill. Promptly unpack and inspect the contents, and file a written claim for damages with the carrier immediately.
While we stand behind the quality of our products, we do not offer any WARRANTIES. We only accept returns for products with manufacturing defects. Prior authorization from one of our company representatives is required before returning goods. Unauthorized returns will be refused.
Unless we made a shipping error, return shipping charges are the customer’s responsibility.
Claims for shortages or products with manufacturing defects must be made within 10 days of receipt.
We strive to accurately represent every product in our catalog. If you receive a product that does not meet your expectations, you may return it for full credit at your expense, provided the items are in their original, brand-new condition. Returns of items that appear to have been displayed on store shelves will be refused. Prior authorization is required before returning goods.
If a customer chooses to return a product without providing a proper reason for the return, a 10% restocking fee will be deducted from the credit note or applied against the exchange. Prior authorization is still required for such returns, and all other return conditions must be met.
We are happy to offer a credit note or an exchange for returned items. Please note that we do not provide cash refunds.